Enhanced logging feature for Laplink PCmover version 3

Cause

Troubleshooting issue to find the cause of a problem.

Solution

Instructions for enhanced logging for PCmover

The newest build of PCmover includes a function for enhanced logging. Run C:\Program Files\Laplink\PCmover\PCmoverLog.exe on both computers.

NOTE: PCmoverLog is not a Privledged Application so may not run properly on Windows Vista if User Access Control (UAC) is enabled. In this event, you will need to browse to the PCmover folder, right-click on PCmoverLog.exe, and select Run as Administrator in order to enable it to have the permissions it needs to do it's job.

This will show you the following screen:


Check all boxes in the What to Log and Detail sections.
Check the File box in the Method section.
Log File Name: type C:\new.log into the box on the New computer and C:\old.log for the Old computer.

The screen should now look like this for the New computer:


Click the “ Apply and Exit” button to save those changes and close the application.

Once you have done this, launch PCmover and follow the normal directions so that the error message or problem is generated again. Close PCmover on both computers (if it hasn’t closed already), and send a copy of the log files (C:\new.log and C:\old.log) to us (Subject: ATTN: PCmover log – Your Name, E-mail: support@laplink.com).

 

Product: PCmover
KB: 1069  Last updated: Nov 7, 2007
Keywords: Error Messages: Launch  Error Messages: Migration 
Platforms:

• Win95
• WinXP
• WinMe
• Win98/SE
• Win2K

Wildcards (internal use):

• Error Messages
• Launch