I cannot establish a network connection through FileMover. How can I resolve this issue?
Cause
Solution
FileMover must be installed, running and configured correctly on both computers before it will connect. FileMover does not create the underlying network; instead it must use an existing, functional TCP/IP network in order to connect. FileMover cannot communicate over any other network protocol, such as IPX/SPX or NETBEUI. Before proceeding with the following network connection troubleshooting, check the hosting and user (security) settings in FileMover on the remote computer. For more information, see the FileMover online documentation. Network Connection Troubleshooting in FileMover can be broken down into 2 areas: A) Failure to browse the local network, or B) Failure to connect over the local network. A) A failure to browse (‘see’) the remote computer over the network does not guarantee a failure to connect. Instead, supply the IP address of the remote computer. See Technical Document 204: How to Determine the IP Address on a Computer for more information. Note: Supplying the Windows computer name of the remote PC instead of its IP address may not help, since a failure to browse the network by name in the first place can be indicative of a problem with network name resolution. Supplying an IP address instead will circumvent any such problems.
- From FileMover’s Connect menu, click ' Connect'.
- Ensure that the " Connection type" drop-down list has ' Network' selected.
- Enter a Display Name of your choosing.
- Enter the appropriate username & password information.
- In the Machine Name/IP field, type the IP address of the remote computer.
- Click OK.
- Use the PING command to test the network connection. See Technical Document 171: Using the PING command to Test Network Connections for more information.
- If the PING test fails, disable any software firewall programs. If you aren’t sure how, configure the computers to prevent other applications using Windows resources. See Technical Document 252: How to Prevent Background Programs from Starting when Booting Your Computer for more information.
- Uninstall and reinstall the TCP/IP protocol and Dial-Up-Networking. See Technical Document 361: Repairing Dial-up Networking for more information.
Product: FileMover
KB: 166
Last updated: Invalid Date
Keywords:
Connections: Network
Platforms:
- WinXP
- WinXP
- WinXP
- WinMe
- WinMe
- WinMe
- Win98/SE
- Win98/SE
- Win98/SE
- WinNT
- WinNT
- WinNT
- Win2K
- Win2K
- Win2K
Wildcards (internal use):
- Connections
- Network
