Question

Unable to install Windows Easy Transfer after installing PCmover or PCsync.

Answer

After installing Laplink PCmover or Laplink PCsync from the PCmover Essentials package, you ware unable to install the Windows Easy Transfer. When you try to do so, the following web page error message comes up:

Setup has detected an incompatible driver. To install the Microsoft Easy Transfer software you must correct this problem.

This is due to a conflict between the Laplink Windows Easy Transfer Cable drivers and the drivers for the Windows Easy Transfer cable provided by Microsoft with the installation of the Windows Easy Transfer wizard.

In order to resolve this issue, follow the directions shown in the error. For easy of access, they are reproduced here:

Please follow these simple steps.

Step 1: Plug in the Easy Transfer Cable

Please plug in the Windows Easy Transfer cable into any USB port on this computer.

Step 2: Access the Device Manager

To access Device Manager, use any of the following methods:

• Click Start, click Run, and then type devmgmt.msc. Click OK.
• From your Desktop, right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.

 

The Device Manager will be displayed similar to the screen below:

Step 2: Locate "LapLink USB Devices"

Using the mouse, click on the plus sign next to the entry labeled Laplink USB devices. The Device Manager will look similar to the screen below:

Step 3: Right Click Menu

Place the mouse pointer over the device Windows Easy Transfer Cable and right-click on it to open a menu. Then left-click on the selection Uninstall.

A Confirm Device Removal dialog will appear.

Step 4: Confirm Device Removal

Click OK.

Step 5: Unplug the USB cable

Unplug the USB cable from this computer and close the Device Manager window.

Step 6: Close this window to proceed

Close this browser window before proceeding to the PCmover Essentials screen, select the Install Easy Transfer Software button.

Note: You must close this window to proceed.

Support

If you continue to have problems, please contact Technical Support at the PCmover Help Hotline, (800) 539-3225 or the support web site at http://www.laplink.com/contact/mychat.html

Product: PCmover
KB: 383  Last updated: Jun 7, 2007