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Question

I receive a "Cannot Load Snapshot." error when PCmover or Transfer Your PC is loading the snapshot on the Old computer.

Answer

This error message occurs when PCmover/Transfer Your PC (TYPC) has a problem connecting from the Old computer to the New computer. The typical reasons for this are:

• PCmover/TYPC is not running on the New computer
• PCmover/TYPC was launched on the Old computer before the New computer is ready
• When using a “Easy Transfer Cable”, the two computers could be using different drivers
• Something is preventing PCmover/TYPC from connecting

1. The first step is to make sure you have the newest version of PCmover installed on both computers. If you did not install from a fresh download, then uninstall PCmover from both computers using Add/Remove Programs (Programs and Features in Windows Vista) from the Windows Control Panel, disconnect the USB cable from both computers, and then download and install the most recent version of Laplink PCmover from here.
2. Following the instructions in the current Laplink PCmover Quick Start Guide, the New computer must first be running PCmover/TYPC and it must be at the window that states "In Progress..." (you cannot click Next any longer) before you launch PCmover/TYPC on the Old computer. This is because PCmover/TYPC must load the snapshot from the New computer to compare it to the contents of the Old computer and determine what to migrate.
3. If you are migrating via a Laplink USB cable or the Easy Transfer Cable and are unable to select the USB option on one or both computers, see
   Technical Document 1058: USB cable troubleshooting for Gold & Silver USB cables on all Laplink products.
4. If you are able to select the USB option for the Method of Migration on both computers, and you have followed the above process, then there may be a problem with the way the USB cable is seated. In order to resolve this, close PCmover/TYPC on both computers, unplug the USB cable from both computers, swap ends of the cable, plug the cable back into both computers, and then start the migration again using the correct process.
5. If you are using a “ Easy Transfer Cable”, then it is possible the two computers are using different drivers. The following web document will assist you with verifying and/or correcting this. Technical Document 1071: Troubleshooting connection problems using a Easy Transfer Cable
6. The next step is to clean boot both computers by following the steps in the following web document and try the migration again:
   Technical Document 252: How to Prevent Background Programs from Starting when Booting Your Computer

Product: PCmover
KB: 214  Last updated: Nov 1, 2004