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I do not have Internet access on my Old computer or something is blocking the connection. How do I acquire a validation code so that I may perform the migration?


If you do not have internet access on the Old computer or something is blocking the connection to our validation server, you will need to obtain a validation code manually. Follow these directions in order to do this:

1) When PCmover or Transfer Your PC requests your serial number, click on the No Internet Access button as shown here:

2) Your Network Name and Session Code are displayed on this screen. The following is an example of the Get Validation Code screen:

You will need the Network Name and Session Code, along with your PCmover Serial Number or Transfer Your PC Serial Number, in order to obtain the Validation Code. Once you have these, you will need to use one of these two methods to obtain the Validation Code:

a) On another computer with internet access, go to the web page appropriate to your product:
PCMover: and select the PCmover option.
Transfer Your PC:
Fill in the information on the form, and click the Validate Serial Number button to get your validation code. The following is an example of this screen.
b) If you do not have Internet access on any other computers, contact Laplink Customer Service at 1-425-952-6000 and we will be able to assist you with obtaining the validation code over the phone. You will need to provide the above information to the representative. It is suggested that you be at the Old computer with the Get Validation Code screen open when you contact Laplink Customer Service.

3) Once you have obtained your Validation Code, simply enter it into the Validation Code field of the Get Validation Code screen and click Ok. This will take you back to the first screen, enter your name and e-mail address, leave the Validation Code in the Serial Number field, and click Next. Your computer should now be validated and ready to proceed with the migration.

NOTE: For your Name, enter First and Last name only. You may receive and invalid serial number error if you enter a middle initial or punctuation.

If you have any problems with this process, please contact our technical support using one of the options on the PCMover Support Options - web page.

Product: PCmover
KB: 213  Last updated: Oct 22, 2004

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