PCsync 5 - FAQ's
QUESTIONHow do I establish a Laplink PCsync 5 or FileMover 5 connection using the Easy Transfer Cable (Belkin or Laplink)?
ANSWERNOTE: This FAQ is for the Easy Transfer Cables (Belkin and Laplink). If you are attempting to establish a Laplink FileMover 5 or PCsync 5 connection using a standard Laplink USB cable (NOT a Easy Transfer Cable), then see Article 1058 for assistance.
Did you install PCsync 5 or FileMover 5 from the small CD on both computers?
If not, then unplug the cable from both computers and install the cable drivers and PCsync 5 or FileMover 5 on both computers.
We recommend you follow the directions in the Quick Start Guide for your first connection attempt. If that does not work for you, continue following the directions in this document. You can find the Quick Start Guide on the CD or from the following web page:
PCsync 5 Quick Start Guide
FileMover 5 Quick Start Guide
---You may need to enter the PCsync (or FileMover) username & password. This was created on the other computer when you first launched PCsync. If you did not set one, leave them blank.
---You may also be asked to save the connection, you can save it or not, as you please.
USB Drivers sectionIf inserting the USB cable into the computer does not do anything then there is something wrong with the drivers for the USB cable. I would first unplug the cable and reinstall the drivers from the CD. You do not need to install PCsync 5 or FileMover 5 again, you can simply close the installation Wizard at that point. Once you have completed the installation again, plug the cable back in and see if you get the pop-up window now.
If the above step does not work, then you will need to open the Windows Device Manager (See Technical Document # 359: How to Open Windows Device Manager) and find out which item Windows is using for the cable. It may appear as the picture below. I would also look at items that have a yellow exclamation mark (!) and other Unknown Devices. To find the entry that needs to updated to the correct driver, unplug the cable while watching the Device Manager and verifing which item disappears from the Device Manager list.
When you have found the entry that Windows is using for the device, plug the cable back into the computer and update the driver following these steps:
--- If it asks for a disk or shows a long list of devices, then click on the Have Disk button and point it to the appropriate location depending on the cable you have:
Belkin Easy Transfer Cable: C:\Program Files\Microsoft\MigWiz\cable
Laplink Easy Transfer Cable:
Laplink PCsync 5: C:\Program Files\Laplink\PCsync\USB Drivers