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Laplink Everywhere - FAQ's

QUESTION

The icon of the Remote Control option I want to use on the main Remote Control page is grayed. What can I do?



ANSWER

Laplink Everywhere supports three different Remote Control options. Not each of these is available in every operating system.

For instance, Remote Desktop only works when connecting to a host computer running Windows XP Pro or Windows 2000-2003 Server (with Terminal Services Installed).

If your host machine is a different operating system than those mentioned above, Remote Desktop will not be available on your host machine, and will appear grayed when connecting remotely.

If your LLE host machine uses one of the operating systems listed above, and the icon still appears grayed, it could be that:
  • You did not check the “Enable Windows RDP” checkbox during LLE software installation, so this option will appear grayed when connecting remotely. To enable RDP after installing LLE, go to Start -> Control Panel, double-click on the System icon, click on the Remote tab, and check the “Allow users to connect remotely to this computer” checkbox under the Remote Control section.
  • Terminal Services is not installed. In Windows 2000-2003 server edition, RDP will fail if Terminal Services is not installed and running on your PC. Install Terminal Services, then retry LLE Remote Desktop.

Remote Control 4 is automatically installed, and works with any operating system that supports Laplink Everywhere. If this icon appears grayed on the main Laplink Everywhere Remote Control page, contact Laplink technical support.

Secure VNC will appear grayed by default. Laplink Secure VNC must be manually installed on the host machine in order to make this option available when connecting remotely.

To install the Secure VNC on your host machine and enable this option, see the Laplink Everywhere 4 User Guide-Secure VNC installation instructions.

When using Laplink Secure VNC, several things need to be true to connect:
  1. The Laplink Secure VNC Host software must be installed on the Host PC.
  2. Laplink Everywhere Secure VNC must be running on your remote computer in order for you to be able to connect to it. On the Host machine, go to Start -> Programs -> Laplink Secure VNC -> Laplink Secure VNC to start the server.
  3. On the Host machine, if you receive a message that reads, “Another instance of WinVNC is already running”, Secure VNC is running and your computer is ready to receive a remote connection.
Windows XP is not installed with the Java Virtual Machine, required to run Secure VNC. When using XP with Laplink Everywhere Secure VNC, if it does not display properly, it is necessary to download and install the Java VMs to run Secure VNC. Check Add/Remove Programs in the Control Panel and uninstall all versions of Java other than 1.4.2_07. If you do not have 1.4.2_07 running on the computer, it can be downloaded here: http://dlc.sun.com/jdk/j2re-1_4_2_07-windows-i586-p.exe

Last Updated: 4/1/2005 4:27:38 PM

 
 
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