Printable version
Email this document

Laplink Gold 12 - FAQ's

QUESTION

My Laplink Gold host computer has already been assigned to a Laplink Internet account. How do I assign my Laplink Gold host computer to a different Laplink Internet account?



ANSWER

NOTE:These steps also apply to Laplink Gold 2008.

Why would you want to do this?
  1. You may desire to create a completely new Laplink Internet account for accessing the Laplink Gold 12 Host computer.
  2. You may need to re-assign your Laplink Gold 12 Host computer to a different Laplink Internet username.
  3. Corruption in the regristration process may require you to re-register the computer in order to connect to it.

AUTOMATIC REMOVAL

In order to assign a new or different Laplink Internet username to the Laplink Gold 12 or Laplink Gold 2008 host computer, follow these steps:
  1. Close Laplink Gold on the host computer
  2. Click on the link below that matches the Windows version of the host computer:

  3. For host computers running Windows 98 or Windows ME, Click here
    For host computers running Windows 2000, XP, 2003, or Vista, Click here
  4. Select Run when prompted
  5. Click Yes to import the information into the registry
  6. Click Ok to the message that it has completed the import.
  7. Launch Laplink Gold.
  8. A window will open asking if you would like to register with the Laplink Internet servers. Click on Yes.
    NOTE: If the above steps still do not provied the message asking you to assign the computer to a Laplink Internet account, then follow all the directions in the Manual Removal section.
  9. Your browser will then launch and be directed to the Laplink Internet Account Creation page.
    • To assign an existing username to this computer, click on the link that says "Click here to assign this PC to that Account".
    • To create a new username for this computer, fill out the form under "Create A New Account".
Once the above steps are completed, you may want to transfer your Laplink Internet serial number (if you have one) to the new computer account, remove the old computer account, and rename the new one to replace the old. Information on each is provided below:
Note: For each of these, you will need to go to http://llg.ll2go.com, log into the page, and click on the My Accounts tab.
  • Transfer serial number: Click the Unlicense button next to the old computer account, write down the license number that is released, click the Set License button next to the New computer account, and enter the released license number.
  • Remove the Old Computer account: Click on the Modify button next to the Old computer account, click the Remove button, and click Yes to confirm Removal.
  • Rename the New Computer Account: Click on the Modify button next to the New computer account, type the new name into the field there, and click Save.

MANUAL REMOVAL

If the above steps do not work, the following steps provide manual removal instructions. To assign a new or different Laplink Internet username to a LapLink Gold host PC, you must remove the following LapLink Internet entries from the Windows registry:

Note: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP users, see Technical Document 670: How to Create a Windows XP Restore Point.
  1. Close Laplink Gold.
  2. Click on Start.
  3. Click on Run.
  4. Type REGEDIT and press enter (or click Ok). A “Registry Editor” window will open.
  5. Click on the plus (+) beside HKEY_Current_User.
  6. Click on the plus (+) beside Software.
  7. Click on the plus (+) beside LapLink.
  8. Click on the Laplink Gold Folder.
  9. In the right hand window, delete the DeviceID and UserID entries.
  10. Laplink Gold 2008 Only:
    1. Scroll the left hand window to the top left and click on the minus sign (-) next to HKEY_Current_User.
    2. Click on the plus (+) beside HKEY_LOCAL_MACHINE.
    3. Click on the plus (+) beside Software.
    4. Click on the plus (+) beside LapLink.
    5. Click on the Laplink Gold Folder.
    6. In the right hand window, delete the DeviceID and UserID entries.
  11. Close the Registry Editor.
  12. Launch Laplink Gold 12.
  13. A window will open asking if you would like to register with the Laplink Internet servers. Click on Yes.
  14. Your browser will then launch and be directed to the Laplink Internet Account Creation page.
    • To assign an existing username to this computer, click on the link that says "Click here to assign this PC to that Account".
    • To create a new username for this computer, fill out the form under "Create A New Account".
Once the above steps are completed, you may want to transfer your Laplink Internet serial number (if you have one) to the new computer account, remove the old computer account, and rename the new one to replace the old. Information on each is provided below:
Note: For each of these, you will need to go to http://llg.ll2go.com, log into the page, and click on the My Accounts tab.
  • Transfer serial number: Click the Unlicense button next to the old computer account, write down the license number that is released, click the Set License button next to the New computer account, and enter the released license number.
  • Remove the Old Computer account: Click on the Modify button next to the Old computer account, click the Remove button, and click Yes to confirm Removal.
  • Rename the New Computer Account: Click on the Modify button next to the New computer account, type the new name into the field there, and click Save.

Last Updated: 8/9/2004 12:12:07 PM

 
 
Copyright © 1983 - 2014, Laplink Software, Inc. All rights reserved.