PCmover - FAQ's

General Questions

  • I receive a "Cannot Load Snapshot." error when PCmover or Transfer Your PC is loading the snapshot on the Old computer.
  • Why isn't the PCmover Windows 7 Upgrade Assistant able to find all my files in the Windows.Old folder?
  • Why doesn’t the PCmover Windows 7 Upgrade Assistant allow me to migrate to a different drive or computer?
  • Using PCmover Windows 7 Upgrade Assistant, why is my MovingVan so small?
  • Why does PCmover create a Moving Van only in 4 GB file increments?
  • Will all of my old programs work on my new computer if I copy them with PCmover?
  • Does PCmover support 64-bit versions of Windows?
  • I enter in the serial number for PCmover exactly as given, and it keeps saying that the serial number is invalid.
  • What exactly does PCmover move? Will it overwrite my new operating system? What about temporary files in my Recycle Bin or Internet Explorer cache?
  • Can PCmover migrate my files from one bootable partition to another on the same computer?
  • Is PCmover refundable?
  • I do not have Internet access on my Old computer or something is blocking the connection. How do I acquire a validation code so that I may perform the migration?
  • PCmover/Transfer Your PC did not move my Outlook Express, Windows Mail, or Microsoft Outlook data to the new machine. What did I do wrong?
  • Will all of my old programs work on my new computer?
  • Error message: "This program has been damaged, possibly by a bad sector of the hard drive or a virus. Please reinstall it."
  • Can I use PCmover as many times as I want if I uninstall the software from my computer?
  • Does PCmover include a cable?
  • Will PCmover remove my programs or data from the old computer during the migration?
  • Can I choose which files and applications get moved?
  • Can I use PCmover to move from a PC to a Mac?
  • What do all the Custom Migration options mean?
  • How do I transfer via the File Storage Device method?
  • Unable to install Windows Easy Transfer after installing PCmover or PCsync.
  • Will the old PC remain intact? Or does it get erased during the migration?
  • What if I change my mind? Can I reverse the migration?
  • Why should I use PCmover instead of XP's "Files and Settings Transfer Wizard"?
  • Can PCmover migrate multiple users to a new PC?

    How Do I...

  • How do I perform a migration?
  • How do I get my Adobe products to work after a migration?

    Connectivity Issues

  • Do my computers need to be connected via a network?
  • How can I get PCmover installed on both computers?
  • During my migration, the transfer stops and the following message displays: “Parallel Port Error: Unrecoverable data error on parallel port”. What causes this and how do I fix it?
  • Should I back up the data on my new computer before I use PCmover?
  • Can anything bad happen when I use PCmover?

    Migration Issues

  • Can I migrate from a newer operating system to an older operating system?
  • My PCmover migration has stalled or is no longer progressing. How do I fix this?
  • What about the data on my old computer?
  • I want to install a new hard drive in my computer. Can PCmover migrate my data from the old hard drive to the new one if they are both installed in the same computer?
  • Can I specify which applications I want to move to the new computer?
  • The USB option is grayed out when I try to select it as my method of transfer.

    Transfer Your PC

  • Revised Quick Start Card for Transfer Your PC

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