Impress your customers and increase the productivity of your support organization with Laplink’s affordable web-based remote help desk tool. Don’t leave your customers waiting for in-person or phone support: with RemoteAssist you can offer instant, effective solutions to anyone with an internet connection. Visit our Laplink RemoteAssist product page for more information on product features.
|On-demand, web-based remote control||Increases customer satisfaction and improves help desk productivity by enabling support technicians to easily establish a remote control session on demand with any customer PC.|
|Integrated file transfer||Resolves support incidents faster as support technicians can quickly push software updates, patches and bug fixes to customers in real time.|
|Session logging||Ensures that all remote control sessions can be tracked and audited, enabling support organizations to learn from past support incidents and improve future responsiveness.|